Update: 2016
I am happy to report that after making the switch to an iPhone over a year back, I have had no regrets and have been absolutely happy with everything. The answer is simple, yes the S4 was my last Samsung phone!
This is a blog post about my experience of dealing with Samsung Electronics... I will keep updating it as my conversations with them carry on ...
The Story Board
11 May 2013
I bought a Samsung Galaxy S4 - supposedly the most sophisticated smartphone available in the market then.My Samsung Mobile Experience Between 11 May 2013 and Now
Signal Issues
My phone signal drops off randomly while showing full strength, I assume that it is the problem with the service provider in my area and do not complain and decide to wait and watch if the problem persists. Rightfully, the problem was with the service provider and the phone started working after I moved my house.
Hanging
The phone is very much prone to the occasional hanging. I don't worry too much and blame it on the touch wiz interface in general.
Slow Camera Start up Time
Every single time I use the S4 camera, I wish I had bought an iPhone.
While most of my friends and family with iPhones do not miss "kodak moments" ... I along with my phone have become a subject of mockery due to the retarded response of the Samsung Galaxy S4 Camera. It takes a minimum of 3-4 seconds to turn on the camera.
I use a top of the line 32 gb class 10 memory card and try archiving all my photos regularly. In spite of all this, no change in camera response time.
Withering away of Paint
This is the most horrible part. I had bought a BASEUS case for Rs 1,000the same time I got my phone. Within a matter of less than 9 months, the chromium plating around the phone starts withering away. My previous phone, the Nokia E71 chromium plating did not give way until 3 years of working for me. For a princely sum of Rs 41.5K .... what Samsung offers is garbage.
30 Jan 2014
I wrote to the Samsung Customer service team expressing my two main problems,
1. Slow Camera Startup Time
2. Withering away of Paint
31 Jan 2014
I got a call from a lady called Ms Komal from Samsung Customer Support this morning. She only wants to talk about the camera startup issue and did not want to talk about the withering paint since it was not covered under warrenty.
Samsung should have rather employed an automated bot than hiring this lady. Since Bots could have had a better conversation with me. She was talking with a tone that made her sound like a princess and as though she was doing me a favour by calling me.
I refuse to accept her point that withering paint was my problem and told her that I want to talk to a higher up who can talk more sense.
and I am waiting .... let us see how this goes on.
And yes, for all those planning to buy a Samsung smart phone, please watch this space!!!
4 comments:
Thanks BJ...! i have already changed my mind for Iphone5s....!
I would agree for both the points, Same Problem with Camera takes a few secs to load up and also the withering paint...Maybe my last Samsung phone! Prem
I have the same 2 problems, really disappoined with the phone for the money we pay. 2months after a bought the phone my mother board conked and it was replaced. Now this camera issue with the paint coming off. Bad Phone...Last phone from Samsung. Prem
very interesting....but the grass is truly greener on the other side.
Having been an apple user since whenever it launched its first iPhone, I have often wondered how it would be to own some other phone, but at the last possible second I've stuck to my iPhone and never regretted it.
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